Why didn't Charles follow up with Dwight's client?
In the episode Broke, Michael learns that his company's low prices are putting him out of business. He calls a client and asks for more money. Presumably, this is the same client that calls Dwight asking to come back. Dwight takes this information to Charles, but Jim intervenes making him look stupid, so Charles kicks him out.
Why didn't Charles followup on Dwight claim?
I know Dwight made Charles look stupid in previous episodes by making nonsensical suggestions.
He could have called the client and speak to them directly.
As David later points out, Michael's demands would end up costing Dunder Mifflin millions of dollars, so it would have been beneficial to call.
Best Answer
Right, but why ignore the information? Jim was irritating Dwight so much that he had to answer him, but Charles should have at least followed up on the information.
Jim's interference, more precisely Dwight's list of "cases" he solved, painted Dwight as someone who massively overinflates the importance of the "cases" they solve, which then suggests to Charles that Dwight is massively overinflating the supposed dirt he has on the Michael Scott Paper Company.
Charles is the kind of person who does not waste any effort on what he dislikes or considers beneath him, which is why he never liked Jim and never engaged Jim in an attempt to maybe mitigate his first impressions. Similarly, Dwight has now been painted as not worthy of Charles' attention and is grouped in the same category as Jim.
Charles wasn't right to ignore the suggestion, but him doing so after noticing what an idiot Dwight is (as per Charles' words) fits exactly with Charles' character.
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